kies install stuck on evaluating launch conditions

I have a registry search action with following parameters Property: EXCEL The launch condition is to determine the currently installed Excel version. User is trying to install it on Windows 7 64 bit machine with Excel 2007 SP2 (32 bit) installed.

MSI was prepared using Visual Studio 2010 installer project on a 32 bit Windows XP machine. This MSI has worked correctly on a number of machines till now (both 64 bit and 32 bit machines running Windows 7, Windows Vista or Windows XP) but recently a launch condition falsely failed for one of the user. [u'Protect your privacy, find your phone or tablet when you lose it, backup your photos and videos, improve your Facebook privacy and identify malicious apps that steal your info including fake banking apps', u'Trend Micro Mobile Security provides 99.9% detection according to Av-test.I have a MSI for installing an Excel AddIn. [u'TOP 5 FACEBOOK AND TOP 10 IPHONE PAID COMES TO YOU TO ANDROID FOR FREE', u'The most popular calendar application on Facebook with over 100 million users is now here on Android', u'Now with M圜alendar, you will never forget your friends' birthdays again', u'Key Features', u'Import birthdays from Facebook', u'Add birthdays of all contacts from your phone and add custom birthdays', u'Customizable reminder settings', u'delivers notifications straight to your iPhone)', u'Easily message your friends and wish them 'Happy Birthday ' along with custom message with just one click', u'We are working hard on our next version', u'More features coming soon', u'Thanks for your patience', u'SUPPORT', u'Please click 'Settings' > 'Report a Problem' from inside our application to reach us', u'Use of this application is governed by the K-Factor Media, LLC Terms of Service', u'Collection and use of personal data are subject to K-Factor Media, LLC's Privacy Policy', u'Social Networking Service terms may also apply', u'We have partnered with AppLovin Corporation to bring you a more social experience including but not limited to tools that allow you to', u'more easily invite your friends to our app, receive alerts from your friends, and receive social advertising', u'To serve you this experience we may share your personal data with AppLovin, and the use of your data by AppLovin is subject to AppLovin's Privacy Policy and Terms of Use', u'Both policies are available at

Kies install stuck on evaluating launch conditions